Last Updated: January 2025
This Cancellation and Refund Policy outlines the terms governing cancellations and refunds for services provided by Fin Verve Business Solutions ("FVBS").
1. Service Engagement Model
1.1 FVBS operates on a project-based engagement model with customized scope and deliverables for each client.
1.2 All engagements are formalized through written agreements specifying scope, timeline, fees, and payment terms.
1.3 This policy applies to all services: Management & Business Consulting, Financial Management Services, and Event Management Collaboration.
2. Cancellation by Client
2.1 Before Project Commencement
- Clients may cancel before project commencement with written notice.
- Advance payments made (if any) will be refunded in full, minus any processing fees incurred.
- No additional charges apply.
2.2 After Project Commencement
- Cancellation after project commencement requires written notice.
- Client is liable for payment for work completed up to the cancellation date.
- Fees will be calculated proportionally based on work completed and deliverables provided.
- Any expenses incurred on the client's behalf (vendor payments, third-party services, etc.) remain payable.
2.3 Mid-Project Cancellation
- For projects with milestone-based payments, fees for completed milestones are non-refundable.
- Work-in-progress will be billed proportionally.
- FVBS will provide a summary of completed work and outstanding fees within 7 business days of cancellation notice.
3. Cancellation by FVBS
3.1 FVBS reserves the right to cancel or suspend services if:
- Client fails to provide required information or cooperation despite reasonable requests
- Payment obligations are not met as per agreed terms
- Client conduct violates professional norms or legal requirements
- Circumstances beyond our control make project delivery infeasible
3.2 In such cases, fees for work completed will be invoiced, and the client is liable for payment.
3.3 If cancellation is solely due to FVBS's inability to deliver (except force majeure), advance payments for incomplete work will be refunded.
4. Refund Process
4.1 Eligibility
- Refunds are issued only for advance payments for work not commenced or delivered.
- Refunds are not applicable for completed work, delivered milestones, or services rendered.
4.2 Refund Timeline
- Eligible refunds will be processed within 14 business days of cancellation confirmation.
- Refunds will be issued to the original payment method.
- Processing time depends on the payment gateway and bank (typically 7-10 business days after processing).
4.3 Refund Amount
- Full refund for pre-commencement cancellations (minus processing fees).
- Partial refunds calculated based on work not completed or delivered.
- Non-refundable: completed deliverables, third-party expenses, milestone payments.
5. Event Management Specific Terms
5.1 Advance Bookings
- Event management services require advance payments to secure vendors and services.
- Cancellations made less than 30 days before the event may result in forfeiture of advance payments due to vendor commitments.
5.2 Vendor Payments
- Payments made to third-party vendors on the client's behalf are non-refundable.
- If cancellation occurs after vendor bookings, client is liable for vendor cancellation charges.
5.3 Cancellation Timeline
- More than 60 days before event: Full refund of FVBS fees (minus vendor advances)
- 30-60 days before event: 50% refund of FVBS fees (minus vendor advances)
- Less than 30 days before event: No refund of FVBS fees; vendor charges apply
6. Consultation Fees
6.1 Initial consultation fees (if charged) are non-refundable once the consultation is conducted.
6.2 If a consultation is cancelled by the client with at least 24 hours notice, it may be rescheduled without additional charge.
7. Disputes and Adjustments
7.1 In case of service quality concerns, clients should notify FVBS immediately in writing.
7.2 FVBS will review concerns and may offer remedial measures, additional support, or adjustments as appropriate.
7.3 Refund requests must be submitted in writing with detailed justification.
7.4 FVBS will respond to refund requests within 7 business days with approval or explanation of denial.
8. Force Majeure
8.1 Neither party is liable for cancellations or delays due to force majeure events (natural disasters, government actions, pandemics, etc.).
8.2 In such cases, both parties will work in good faith to reschedule or adjust the engagement.
8.3 Payments for completed work remain due; future commitments may be renegotiated.
9. Non-Refundable Items
The following are explicitly non-refundable:
- Completed project deliverables and milestones
- Expenses incurred on client's behalf
- Third-party vendor payments
- Consultation fees for conducted sessions
- Administrative and processing fees
10. How to Cancel
To cancel a service engagement:
10.1 Submit written cancellation notice via email to finvervebs@gmail.com
10.2 Include:
- Client name and organization
- Project/service details
- Cancellation date and reason
- Refund request (if applicable)
10.3 FVBS will acknowledge within 2 business days and provide a cancellation summary, outstanding fees (if any), and refund details (if eligible).
11. Contact for Cancellation Queries
Fin Verve Business Solutions
Email: finvervebs@gmail.com
Phone: +91 9810190965
Office Address:
NO 1553/A, 3rd Main, Opp Bus Stop
Chandra Layout, Vijayanagar
Bengaluru, Karnataka - 560040
12. Policy Updates
12.1 FVBS reserves the right to modify this policy with reasonable notice.
12.2 Policy updates will be posted on our website.
12.3 Active engagements are governed by the policy in effect at the time of agreement signing.